India's largest airline, IndiGo, is currently going through the most difficult phase in its history. The airline, which operates approximately 2300 flights daily and holds more than 60% of the domestic aviation market share, has seen its market capitalization drop to around ₹21,000 crore following the current crisis. Even on the ninth day of this crisis, passengers' troubles show no sign of abating. Passengers are facing increasing difficulties at India's three major airports – Delhi, Ahmedabad, and Mumbai – due to IndiGo airline's flight cancellations and delays.
According to the latest updates, pictures from Indira Gandhi International Airport in the national capital, Delhi, show a large number of passengers stranded for hours. Many flights have been suddenly canceled or delayed for extended periods, forcing people to wait at the airport. Some passengers have also complained about the lack of food, water, and information.
What is the situation in Ahmedabad?
After Delhi, the situation at Sardar Vallabhbhai Patel International Airport in Ahmedabad is almost the same. Long queues of passengers are visible due to disruptions in several IndiGo flights. People are constantly demanding updates from the airline, but the lack of clear information is increasing dissatisfaction.
Hours of waiting and long queues
Meanwhile, passengers at Chhatrapati Shivaji Maharaj International Airport in Mumbai are also troubled by flight disruptions. Many families and business travelers are having to wait for hours. Some passengers say they are also facing difficulties in changing tickets and getting refunds.
Growing passenger anger
It is noteworthy that the continuous cancellations and delays by IndiGo have led to growing anger among passengers. People are also sharing their problems on social media. Many passengers have demanded transparent information and better arrangements from the airline. Overall, the IndiGo controversy and flight irregularities have created chaotic conditions at all three major airports, and passengers' difficulties show no sign of ending.
Now, let's understand where the mistake was made?
According to the DGCA (Directorate General of Civil Aviation), IndiGo's biggest mistake lies in its own operational management. The regulator stated that the airline failed to accurately assess the number of pilots available, did not complete their training on time, and did not make the necessary changes to the duty roster despite the implementation of the new Flight Duty Time Limitations (FDTL) regulations. This occurred even though the DGCA had repeatedly warned the airline to prepare in advance. These shortcomings led to widespread flight delays and cancellations starting in late November 2025, which have gradually escalated into a serious operational crisis.
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