From April 1 to November 11, 2021, the Bank Ombudsman received the maximum number of complaints from customers related to ATM-Debit Card and Mobile-Electronic Banking. The RBI said in a report released on Wednesday that the number of complaints received during 2021-22 under the Lokpal Scheme-Consumer Education and Protection Cell increased by 9.39 percent to 4,18,184 as compared to 2020-21. Of these, 3,04,496 complaints were handled by 22 ombudsman offices of RBI.
The report said that the highest number of 14.65 percent of the total complaints received from customers were related to ATM-debit cards. 13.64 percent of complaints were related to mobile-electronic banking. About 90 percent of the total complaints were received through digital means including Online Grievance Management System (CMS) portal, e-mail, and Centralized Public Grievance Redressal and Monitoring System. Of these, 66.11 percent of complaints were resolved through mutual agreement or conciliation, or mediation.
Increase in the resolution of complaints
According to the report, the resolution of complaints through Lokpal has increased to 97.97 percent in 2021-22. In 2020-21, this figure was 96.59 percent.
More than 1.86 lakh cases in four and a half months
The scope of the RBI Ombudsman was expanded at the end of the last financial year. This included non-scheduled urban cooperative banks (UCBs) with deposits of Rs 50 crore or more. Apart from this, credit information companies were also brought under its purview on September 1, 2022. Under this, RBI Ombudsman received a total of 1,86,268 complaints from November 12 to March 31, 2022. The Centralized Receipt and Processing Center at RBI Chandigarh examined 1,49,419 complaints received through e-mail or physical means.
New Criminal Laws: What did Minister Saurabh Bhardwaj say about the new laws? Delhi Police Commissioner gave a big update.
New Criminal Laws In Hindi A new criminal justice system has come into force in India from July 1, 2024, i.e. Monday. While creating the Indian criminal justice system in place of the British-era
Will 20 thousand Indians be sent back from America? Modi government is ready to help and knows who is in danger.
US President Donald Trump made several important decisions after taking the oath of office. The Trump administration is going to take strict action against illegal immigration.
Uttarakhand Forest Fire: Seven including a Nepali laborer caught red-handed while setting fire in the forest, all sued, and one jailed
The Forest Department team caught seven accused red-handed for setting fire to reserved forests in different forest areas. One of these accused is a laborer of Nepali origin. While the accused caught
Tomorrowland Music Festival: Big accident before the festival, huge fire on the main stage.
Extensive preparations were going on for the Tomorrowland Dance Music Festival in Boom, Belgium. But an accident has happened there two days before the festival started. The main stage of Tomorrowland
IPL 2025: Ashwin expressed displeasure over Rishabh Pant's decision, justified Digvesh Rathi's runout appeal
The last league match of IPL 2025 was full of excitement. Royal Challengers Bangalore (RCB) defeated Lucknow Super Giants (LSG) by six wickets and entered Qualifier-1. An incident related to this
Oscars 2024: Who showed their talent at the Oscars this year, know who won the award?
The 96th Academy Awards were held at the Dolby Theater in Los Angeles, California. In India, it aired on the OTT platform Disney Plus Hotstar from 4 am on March 11. The most prestigious award ceremony
France's highest civilian honor will be taken away from Putin: Macron said - I am waiting for the right time, the medal was given to Zelensky a day ago
French President Emmanuel Macron met with Ukrainian President Volodymyr Zelensky late on 8 February. After this, he took Zelensky with him on the plane to give a speech in the EU Parliament, Europe\'s
PM Modi: PM Modi will inaugurate the new Indian Consulate in France today, know what will be the full program.
Today is the third day of Prime Minister Narendra Modi's visit to France. Today PM Modi will be in the famous city of Marseille, France, where he will inaugurate India's new consulate. This is the
ASEAN Summit: PM Modi met Japan's new Prime Minister Ishiba, discussed cooperation in various fields
PM Narendra Modi met Japan's new PM Shigeru Ishiba in Laos on Thursday. This is the first meeting of the two leaders. Both leaders have arrived in Laos to participate in the annual meeting of ASEAN.
A bomb threat on an Air India plane created panic, a flight going from Mumbai to New York was diverted to Delhi
Air India Flight Bomb Threat There was a stir after a bomb threat was made to an Air India plane going from Mumbai to New York. The plane was then diverted to Delhi airport. Officials said that all
