DGCA admits fault of IndiGo staff for stopping a disabled child from boarding aircraft, sent show-cause notice

Notice To Indigo Airlines: There was a case of Indigo preventing a disabled child from boarding the plane due to panic. This incident is from Ranchi Airport. After the matter came to light, the Directorate General of Civil Aviation (DGCA) started an investigation. Regarding the matter today, DGCA said that prima facie Indigo was found to be violating the rules.

DGCA said that the IndiGo staff at Ranchi airport did not treat the passenger properly. Show cause notice has been issued to the company. Let us tell you that on Saturday, 7 May, IndiGo stopped a disabled child from boarding the plane at Ranchi Airport because he was nervous. Since the boy was barred from boarding the airline's Ranchi-Hyderabad flight, his parents also decided not to board the flight.

India had expressed regret

After the matter came to light, IndiGo said that because of the safety of other passengers, a disabled child could not board the flight with his family on May 7 as he was nervous. The employees waited till the last moment for him to calm down. but to no avail. The airline provided him with hotel accommodation and he took off for his destination the next morning. IndiGo said that we are sorry for the inconvenience caused to the passengers.