Recently, Yashasvi of Ahmedabad ordered a laptop through online shopping and opened the box during delivery, then pieces of soap came out in it. Last week, Chaitanya Kumar of Bihar ordered a drone from online shopping, when the delivery took place, instead of the drone, a kilo of potatoes came out of the box. Such complaints are constantly increasing in online shopping. This incident has not happened only with these two, thousands of such people are suffering every day. In the investigation of Jagran Digital, it has come to the fore that most complaints of fraud and product flaws from online shoppers come to the fore during the festive season itself. Because of the increasing cases, the government has made preparations to crack down on it. The new e-commerce act can be brought by December.
The statistics of the National Consumer Helpline (NCH) in this regard are shocking. Complaints regarding e-commerce have increased more than 2 times in the last 5 years. Every year, e-commerce has the maximum number of complaints filed in the forum. When online companies bring mega festival offers, most of the consumers are cheated on those days. Most people do not get relief even after complaining to the companies. Jagran Digital is telling that if such an incident happens to you then how and where to complain so that you can get the solution.
Big offer at the time of the festival, during this time the maximum number of cases were found
The annual report of the National Consumer Helpline (NCH) for the last few years found that most of the cases of fraud or defective goods delivery to consumers through online shopping occur during the Big Sale. Before Dussehra-Diwali, there are big sales or offers from all the online shopping companies. Apart from this, some companies give big discounts in the last month of the year, December or early January. According to the report 5 years, the maximum number of complaints are registered with NCH in August, September, and October. Apart from this, in some years, there have been more complaints in February-March during December, January, and Holi.
Rakesh Kumar Bhavnani, Senior Advocate, Chhattisgarh Consumer Forum, says that during the last few years, the craze of online shopping has increased in every category. After Corona, it has increased a lot. With the increase in shopping, the cases of fraud and delivery of the wrong or defective goods through online shopping have also increased. In the NCH report, the maximum number of complaints received in certain months simply means that during the festive season, whenever these companies claim to give big sales or discounts, there is more shopping during that time and more such cases also come to the fore. come.
Case 01- September 2022- Soap, company refuses to order laptop in Big Sale
Yashasvi Sharma, a student of Ahmedabad IIM, orders a laptop while paying for the money in the mega sale of an online shopping company. When the parcel was delivered, his father received it. After opening the box, instead of the laptop, a bar of soap came out in it. The entire video of opening the box was captured on CCTV. Yashasvi complained to customer care but the company refused to accept the mistake citing the no-return policy. This case of this became very viral on social media.
Case 02- October 2021- Soap instead of iPhone, refund after a complaint
Simranpal Singh of Delhi ordered iPhone 12 from an e-commerce company for Rs 51,999. When the goods were delivered in this order made during the Big Mega Sale, two soap bars came out in it. He made a video of the box open and did not even tell Otopi before opening the goods. He shared the video with immediate customer care complaints. The company accepted the mistake and the money was refunded.
Case 03- September 2022- Potato came out in front of the delivery boy instead of the drone
Chaitanya Kumar of Parwalpur, Bihar ordered a drone worth Rs 10,212 from an online shopping company. Drones were getting a lot of discounts in the festive season offer. When the delivery arrived, instead of the drone in the box, 10 potatoes came out. Here Chaitanya understood that he opened the box in front of the delivery staff and recorded it. After this, a complaint has also been lodged with the company with the police.
Case 04- February 2021- Chocolate came instead of a laptop
Amit Goyal of Agra ordered a laptop worth Rs 55495 through an online shopping company app. When the delivery was made, chocolate came out in the box and the delivery worker fled from the spot. Amit made a video of the delivery. The company investigated the complaint and asked for a refund of money in 3 days and then in 7 days. After this, the company stopped receiving the phone. Amit shared the entire video on social media and then the company itself called. After that, the money was also refunded.
Case 05- April 2022- The order of the sound system came junk
Sunil Moosepur of Rewari ordered a sound system worth Rs 30,000 from an e-commerce company. A few days later, when the goods were delivered to them, instead of the sound system in the box, junk came out. He opened the box in front of the delivery worker. He then complained to both the company and the police. After this, the money was returned by the company.
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