Effect of strictness on IndiGo: Emphasis will be on giving better treatment to differently-abled passengers, denial of appeal against fine

The effect of the strictness and fines of the Directorate of Aviation on IndiGo, the country's largest airline, is beginning to be seen. On Wednesday, the company's Chief Executive Officer (CEO) Ronojoy Dutta said the airline will conduct an internal case study on how to better handle specially-abled passengers, especially when those passengers are feeling distressed.

I will follow the instructions of DGCA

Significantly, aviation regulator DGCA had on May 7 imposed a fine of Rs 5 lakh on the airline for refusing to board a differently-abled child at the Ranchi airport. After this, IndiGo issued its statement in this regard on May 9, saying that the disabled boy was not allowed to board the Ranchi-Hyderabad flight because he was very scared. He said DGCA has directed that IndiGo should try to increase the training of employees in terms of sensitivity. We will look into the instructions of DGCA and implement every one of them.

No appeal against fine

CEO Dutta said IndiGo airline will not appeal against the Directorate General of Civil Aviation's (DGCA) decision to impose fines. He said that some people are asking me this question, are you going to appeal? So the answer is absolute no. Along with this, Dutt claimed that we already have strong training to provide better treatment to people with special needs. We are going to do a big case study on this and talk to all our coaches (who train cabin crew members as well as ground staff) and make improvements.

made this request to the government

Terming rising fuel prices as the biggest real-time problem along with providing better facilities to differently-abled passengers, CEO Ronojoy Dutta has urged the central government to consider raising the ceiling on domestic flight fares. He said that because of the rise in the prices of aircraft fuel in the current situation, the ministry should consider this. Let us inform you here that after the strict lockdown in the year 2020, the government had fixed the maximum and minimum limits of fares while allowing the aviation sector to operate. Indigo is now demanding to increase this limit.

business class will start

Dutta said that IndiGo wants to expand its services to Europe, Africa, and South-East Asia and because of this, it may also introduce business class on some international flights. He said IndiGo has plans to buy larger size aircraft. For this, A321XLR aircraft is being looked into. IndiGo is likely to get them by the year 2024. IndiGo currently has a fleet of 275 aircraft and they are all A320Nios and A321Nios class aircraft with only economy class seats available.

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