The Central Consumer Protection Authority (CCPA) on Friday issued notices to well-known online cab services providers Ola and Uber. These actions have been taken in case of unfair trade practices with passengers and violation of consumer rights. Now both the companies have to file their reply within 15 days. We are telling you here five important points, based on which the CCPA has issued the notice.
1- The main reason for the lack of services
The main reason behind the notices issued by the CCPA to Ola and Uber is the lack of services. According to CCPA Chief Commissioner Nidhi Khare, we have issued notices to both Ola and Uber. Most of the consumer complaints received in the last year are related to a deficiency in services and other unfair trade practices and unfair practices.
2- So many complaints in a year
The notice has been given due to the increasing number of such complaints. According to the report, 2,482 complaints have been filed against cab service provider Ola between April 1, 2021, and May 1, 2022, and 54 percent of these complaints are related to a deficiency in services. In addition, 770 complaints have been filed against Uber in this period. Of these, 64 percent were complaints related to a deficiency in services.
3- Cancellation charge is also a big reason
The reasons for which the notices have been issued to both the companies, apart from the lack of services and increasing complaints, have another important reason. The amount of cancellation charge is not prominently displayed on the platforms of both the companies before booking the ride. In such a situation, unreasonable cancellation charges are borne by the customers, when the ride is canceled due to the unwillingness of the driver to accept the ride or come to the pickup, the customers are also left behind.
4- Emphasis on cash payment
Many more things have come to the fore in the complaints lodged by the consumers, which have been taken cognizance by the Authority. Consumers have complained about the refusal to install ACs by cab drivers. Apart from this, it has also been said in the complaints that after booking the cab, the drivers insist on only cash payment instead of online payment.
5- Effect of hike in rent
It is worth noting that on Thursday itself, Uber said in a statement that it had increased fares in several cities in India to protect drivers from the impact of rising fuel prices. Even before this, the company had increased the fare, let us tell you that this increase in the fare is also a big reason behind the cancellation of the journey. The report quoted consumers as saying that this is causing great inconvenience to the customers as the fares keep increasing while the services are not good.
Strict action if no improvement
It may be mentioned here that representatives of Ola, Uber, Meru, Jugnoo, and Rapido participated in the meeting of leading cab services providers held on May 10. Consumer Affairs Secretary Rohit Kumar Singh said that we have informed all the companies about the increasing consumer complaints against their platforms while coming out with the data. We have asked them to improve their system and redress consumer complaints. If there is no improvement in this soon, then the competent authorities will take strict action.
Salman Khan: Salman Khan made the day of fans, gave a cute smile in a funky look
Bollywood's Dabangg Khan is always seen in style, but there is no comparison to his latest style!
Indian team's star wicketkeeper batsman and Delhi Capitals captain Rishabh Pant will be seen in a
Nokia G11 Plus and Motorola Moto G22 get 50MP camera, know other features and price
Nokia G11 Plus: The Nokia G11 Plus smartphone is now available for sale in India. This Nokia smar
Diljit Dosanjh- PM Modi: Diljit Dosanjh met PM Modi on New Year, video of the meeting went viral
Famous Punjabi singer and actor Diljit Dosanjh met Prime Minister Narendra Modi in New Delhi on W
The number of people getting infected with a corona in the country is increasing rapidly. In the
Six people who were kidnapped in the violence-hit Jiribam district of Manipur were brutally kille
China: China is underreporting the number of deaths due to the COVID-19 epidemic: WHO
The World Health Organization said on Wednesday that although China is providing more information
Monkeypox cases are increasing rapidly in Europe, but US President Joe Biden does not currently f
G-20 Summit: India trying to agree on statement by including Russia's views on Ukraine
India has proposed that the views of Russia and China be included in the G-20 statement condemnin
The wait of fans for the trailer of Salman Khan's most awaited film Tiger 3 is finally over. Afte
