The Central Consumer Protection Authority (CCPA) on Friday issued notices to well-known online cab services providers Ola and Uber. These actions have been taken in case of unfair trade practices with passengers and violation of consumer rights. Now both the companies have to file their reply within 15 days. We are telling you here five important points, based on which the CCPA has issued the notice.
1- The main reason for the lack of services
The main reason behind the notices issued by the CCPA to Ola and Uber is the lack of services. According to CCPA Chief Commissioner Nidhi Khare, we have issued notices to both Ola and Uber. Most of the consumer complaints received in the last year are related to a deficiency in services and other unfair trade practices and unfair practices.
2- So many complaints in a year
The notice has been given due to the increasing number of such complaints. According to the report, 2,482 complaints have been filed against cab service provider Ola between April 1, 2021, and May 1, 2022, and 54 percent of these complaints are related to a deficiency in services. In addition, 770 complaints have been filed against Uber in this period. Of these, 64 percent were complaints related to a deficiency in services.
3- Cancellation charge is also a big reason
The reasons for which the notices have been issued to both the companies, apart from the lack of services and increasing complaints, have another important reason. The amount of cancellation charge is not prominently displayed on the platforms of both the companies before booking the ride. In such a situation, unreasonable cancellation charges are borne by the customers, when the ride is canceled due to the unwillingness of the driver to accept the ride or come to the pickup, the customers are also left behind.
4- Emphasis on cash payment
Many more things have come to the fore in the complaints lodged by the consumers, which have been taken cognizance by the Authority. Consumers have complained about the refusal to install ACs by cab drivers. Apart from this, it has also been said in the complaints that after booking the cab, the drivers insist on only cash payment instead of online payment.
5- Effect of hike in rent
It is worth noting that on Thursday itself, Uber said in a statement that it had increased fares in several cities in India to protect drivers from the impact of rising fuel prices. Even before this, the company had increased the fare, let us tell you that this increase in the fare is also a big reason behind the cancellation of the journey. The report quoted consumers as saying that this is causing great inconvenience to the customers as the fares keep increasing while the services are not good.
Strict action if no improvement
It may be mentioned here that representatives of Ola, Uber, Meru, Jugnoo, and Rapido participated in the meeting of leading cab services providers held on May 10. Consumer Affairs Secretary Rohit Kumar Singh said that we have informed all the companies about the increasing consumer complaints against their platforms while coming out with the data. We have asked them to improve their system and redress consumer complaints. If there is no improvement in this soon, then the competent authorities will take strict action.
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