Hyderabad, March 6 (IANS) The Indian Railways have launched a web portal and a mobile application for customers to lodge their complaints and make suggestions.
The mobile app based on android/windows platform can be freely downloaded. One can also track the status of the complaints registered.
Complaint Management System (COMS) portal, www.coms.indianrailways.gov.in., hosts both mobile app and web based complaints and suggestions.
People can also register complaints through SMS on number +91-9717630982. A link to the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) will also be provided.
The mobile application, which can be downloaded from Google Play Store, has been implemented using Android 2.3.3 (and above) platform and would be made available for Windows Phone 8.1 and above.
A fast and user friendly structured interface has been provided to register complaints on mobile phones, the railways said in a statement.
A unique ID number will be provided to the complainants who can use it to track the progress of their complaints. The complaint will be auto assigned to the concerned railway functionary for redressal.
The customer complaint portal will also be available in Hindi and other regional languages.
Priyanka Chopra's daughter's picture surfaced, actress's best friend shared it
Priyanka Chopra celebrated her 40th birthday on 18 July. His family and close friends gathered on
Spider-Man: Across the Spider-Verse: On June 2, 2023, the sequel to the animated film 'Spider-Man
Even today, there has been no increase in the prices of petrol and diesel from the oil companies.
Hindu organizations and sages took out an anger rally on Wednesday, five days after a 300-year-ol
Rohit on Virat: Kapil said throw Virat out, Rohit's answer - his words do not matter much to us
After the failure of the T20 series against England, there has been a demand to drop Virat Kohli
There was a lot of excitement at the pre-wedding functions of Anant Ambani, the youngest son of t
NDA candidate Draupadi Murmu and the opposition's joint candidate Yashwant Sinha are in the race
Home Minister Amit Shah was in Odisha on 8 August. They are visiting different places as part of
Raksha Bandhan Title Song Dhaagon Se Baandhaa: The title song 'Dhaagon Se Baandhaa' from Bollywoo
A UN Security Council resolution on Wednesday (local time) urged Myanmar's junta to "immediately