What is the relationship of lakhs of passengers of Delhi-NCR with Delhi Metro Rail Corporation? It has been revealed. The Delhi Metro Rail Corporation has finally accepted that the passengers traveling in trains operated by DMRC fall under the category of consumers. Earlier, in this case, Delhi Metro had refused to consider passengers as consumers by giving different answers. Harpal, a resident of Kadipur, Delhi, had written about 200 letters to the Delhi Metro Rail Corporation along with the Central Government and the Delhi Government for this, besides, under the Right to Information, had also sought information that what DMRC believes about its passengers?
While using any transport service including railways in the country and the world, toilet and drinking water facility is taken care of, but no such facility is provided in Delhi Metro. A petition has also been filed in the Delhi High Court regarding this. Explain that many services including rail service and bus service come under the category of consumer. This is the reason that many types of facilities like water, toilets, etc. are provided free of cost under the category of metro service users like Jaipur, Mumbai, Lucknow, etc. Despite this, lakhs of Delhi Metro users are deprived of these services.
the logic of Delhi metro
In the metro stations where water is not available to free of cost, the employees of all stations have been instructed to provide water free of cost on demand by the passenger.
Pitampura, Rohini East, Rohini West, and Rithala metro stations have drinking water facilities under the Member of Parliament Local Area Development Scheme.
Apart from Delhi Aerocity, a free drinking water facility is also available at the airport metro station.
DMRC was overturned after 2 years
On 16 December 2015, it was said by DMRC that Delhi Metro will come under the consumer category. Then on 24 April 2018, reversing from its earlier reply, said that keeping Metro user category is vested in the legislature, so DMRC itself cannot do anything. At the same time, on 3 May 2019, it has been given in writing that under section 2(d) of the Delhi Metro Consumer Protection Act 1986, it has been clearly stated that under the said Act, there is no provision for declaring special category service as a consumer.
Question from Delhi High Court to DMRC
During the hearing of the petition, the Delhi High Court has asked whether he has brought the policy of not providing water and toilet facilities from western countries? Check out the traffic situation here. Crores of people travel in the metro and what if someone has a medical problem? where will he go? By the time he comes out of the station, it will be too late. What is the thinking behind this policy?'
Titles are everywhere
The Delhi High Court had asked in a questionable tone that wherever you go in the world, toilets are available at metro stations. The traffic in London is not as much as we have here.
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